Shipping policy
DIGITAL DELIVERY POLICY
Last updated: 17 October 2026
1. DIGITAL PRODUCTS ONLY
From My Backpack sells digital software Products.
No physical goods are shipped. No courier, postal delivery, collection or physical-delivery fee applies.
In Shopify, this policy is displayed as the Shipping Policy, but it describes electronic delivery only.
2. WHEN DELIVERY BEGINS
Digital delivery begins after:
2.1 the customer successfully submits the order;
2.2 payment is confirmed;
2.3 the order passes any applicable fraud or availability checks; and
2.4 Shopify records the order as ready for fulfilment.
3. WHAT THE CUSTOMER RECEIVES
The customer will normally receive:
3.1 a Shopify order-confirmation email;
3.2 a digital-delivery email or download link;
3.3 Core.zip contains Core/Mac/Core.dmg and Core/Windows/Core Setup.exe. Your START HERE guide is a separate PDF download.
3.4 Install the version for your computer and open Core. Create or unlock your business, then activate the purchased tool with your order number and purchase email. The download includes Core; your purchase unlocks only the tool you bought. Additional tools use the same Core installation and business.
The customer package does not contain source code, unrestricted licence keys or customer financial data.
4. DELIVERY TIME
Digital delivery normally occurs shortly after successful payment confirmation.
If the order or delivery email has not arrived within 30 minutes:
4.1 check the spam, junk and promotions folders;
4.2 confirm that the email address entered at checkout is correct; and
4.3 contact orders@frommybackpack.com.
Where the Electronic Communications and Transactions Act prescribes a delivery or performance deadline, that statutory requirement applies.
5. DELIVERY ADDRESS
Delivery is made electronically to the email address supplied at checkout.
The customer is responsible for entering and checking the email address before submitting the order.
If an incorrect email address was used, contact us with the order number and information reasonably required to verify the purchase.
We will not redirect an order to a different person without suitable verification.
6. ACTIVATION
One individual licence permits two active device installations, shared across the FMB tools you have purchased. Core needs internet access for activation and periodic licence checks. It can operate offline for up to 30 days after a successful licence check.
Contact orders@frommybackpack.com if a legitimate device change prevents activation.
7. LOCAL DATA
Your imported financial records are stored locally in an encrypted Core database on your computer. They are not sent to the licensing service.
They are not included in the customer package, digital-delivery email or licence check.
Make regular Core backups and keep your password or recovery key separately. Replacing a computer does not automatically transfer its local records.
8. DELIVERY FAILURE
Delivery has failed if, after confirmed payment and a reasonable delivery period:
8.1 no order or delivery email is issued;
8.2 the supplied download link is invalid;
8.3 the supplied package is corrupt;
8.4 the wrong customer package is supplied; or
8.5 the purchased module cannot be activated because of a fault in our systems.
If delivery fails, we will first attempt to resend, replace or restore access.
If we cannot deliver the purchased Product within a reasonable period, the customer may request cancellation and a refund under the Return and Refund Policy.
9. CUSTOMER SUPPORT
Email: orders@frommybackpack.com
Provide:
9.1 the Shopify order number;
9.2 the purchase email address;
9.3 the Product purchased;
9.4 Windows or Mac and the step that failed; and
9.5 the exact error message.
Do not send payment-card details, passwords, one-time PINs, bank login information, bank statements or unredacted transaction exports.
10. REGIONAL AVAILABILITY
Products are offered only in the countries and regions made available through the store and checkout.
Availability, displayed currency and applicable taxes may vary by market.
A customer should not attempt to bypass a regional restriction.
11. RETURNS
There is nothing to return physically.
Cancellation and refund requests are handled under the Return and Refund Policy:
https://frommybackpack.com/policies/refund-policy